Shipping policy
At HiDREAM Australia, we’re committed to delivering comfort, style, and freedom — not just for pets, but for the planet too. Every order ships with care, transparency, and a lighter environmental footprint.
🐾 Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and public holidays). After confirmation, we carefully prepare, pack, and pass your order to our trusted couriers.
During peak periods (e.g. sales or public holidays), processing times may be extended slightly, but rest assured — your order is always our priority.
🚚 Shipping Time & Delivery
We offer reliable delivery to all regions across Australia.
| Shipping Method | Estimated Delivery Time | Tracking Provided |
|---|---|---|
| Standard Shipping (AU) | 7–12 business days | ✅ Yes |
You’ll receive a tracking link via email once your order has been dispatched.
🌱 Carbon-Neutral Shipping with Shopify Planet
We care about more than just your pet’s journey — we care about their future.
That’s why HiDREAM Australia proudly uses Shopify Planet to support carbon-neutral shipping. For every delivery, we fund vetted carbon removal projects that go beyond offsetting emissions — they actively pull carbon from the atmosphere.
- Reforestation and forest preservation
- Carbon-capture technology projects
- Verified climate solutions with lasting impact
🐾 Your pet’s happiness shouldn't come at the planet’s expense.
📍 Where We Ship
Currently, we ship Australia-wide. International shipping is not available at this time — but we’re working on expanding!
💬 Need Help?
Have questions or special delivery requests? Our team is always happy to assist.
📩 Email: support@hidream.com.au
📦 Tracking Your Order: Reach out anytime