Contact HiDREAM

We’re here to help you with everything from pet harness sizing, cat carriers, recovery collars to order tracking and donation support. Our HiDREAM Australia team is dedicated to making life easier for pet parents and rescue groups across Australia.

📩 General Enquiries & Orders

Need help with your order tracking, delivery questions, or choosing the right dog and cat travel gear? Want to know more about our size guide or shipping policy? Email us at support@hidream.com.au or use the form below. We usually reply within 1–2 business days.

🐾 Product Advice & Size Guidance

Not sure if the dog harness, cat walking vest, or pet sling will fit? Send us your pet’s breed, weight, and measurements. Or visit our Size Guide page for detailed instructions. We’ll help you pick the right gear for comfort and safety.

🎁 Donations & Rescue Support

We support verified animal shelters and pet rescue groups throughout Australia. If you’d like to recommend a shelter or learn how your purchase helps, check our About Us or email us anytime.

📦 Shipping & Returns

Have questions about delivery times or returns? Read our Shipping Policy and Refund Policy for more info — or ask us directly.

Business Hours: Monday–Friday, 9am–5pm AEST

Frequently Asked Questions

• How can I track my HiDREAM order?
  You can track your order anytime on our Order Tracking page using your order number.
• What pet products can I get advice on?
  We help with all our gear — including dog harnesses, cat carriers, recovery collars, leashes, and sling bags.
• How do I measure my pet for a harness or carrier?
  Visit our Size Guide to learn how to measure correctly, or contact us with your pet’s details for personalised advice.
• Can I request support for a pet rescue organisation?
  Yes, we love hearing from shelters and rescue groups. Please email us with the organisation’s details and we’ll follow up.